What to Do If the Vehicle Breaks Down

Immediate steps

1. 1Pull off the road safely and turn on your hazard lights.
2. 2Do not attempt mechanical repairs yourself.
3. 3Call our 24/7 support line: +977-1-4000000.
4. 4Open the Book Now Nepal app and use the SOS feature to share your location.

What we do

We contact the vehicle owner immediately to coordinate roadside assistance. If the breakdown is due to a pre-existing vehicle fault (not driver error), we will arrange a replacement vehicle where available, or issue a pro-rated refund for the unused rental period.