What Happens If the Owner Cancels My Booking?

Owner cancellations are rare, but when they happen, we make sure you are protected.

What we do

1. 1You receive an immediate notification by email and in-app.
2. 2A full refund is issued automatically to your original payment method.
3. 3Refunds reach your account within 5–7 business days (card) or 1–2 business days (eSewa/Khalti).
4. 4We show you alternative available vehicles for the same dates.

Repeat cancellations

Fleet partners who cancel confirmed bookings repeatedly face penalties including reduced visibility on the platform and potential suspension. We take your experience seriously.