Why Was My KYC Submission Rejected?

If your KYC was rejected, you'll receive an email explaining the specific reason. Here are the most common causes.

Common rejection reasons

1. 1Blurry or unreadable documents — retake photos in better lighting.
2. 2Expired driving licence or ID — renew before resubmitting.
3. 3Name mismatch between documents — all documents must show the same legal name.
4. 4Incomplete upload — make sure both front and back are submitted.
5. 5Poor selfie quality — remove glasses, face the camera directly in good light.

Resubmitting

Fix the issue identified in the rejection email, then go to Profile → Verification and click Resubmit. There is no limit on resubmissions.