How to Re-Submit After a KYC Rejection

1. 1Read the rejection email carefully — it explains the exact issue.
2. 2Fix the problem (retake photos, renew expired documents, etc.).
3. 3Log in and go to Profile → Verification.
4. 4Click Resubmit Verification.
5. 5Upload the corrected documents and complete the selfie.
6. 6Submit — you'll hear back within 2–4 hours during business hours.

Still getting rejected?

If you've resubmitted twice and are still rejected, contact our support team directly. We'll review your case manually and guide you through the next steps.