How Refunds Are Processed
Last updated May 25, 2026
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Refunds are returned to your original payment method automatically.
Refund timelines
- 1Visa / Mastercard — 5 to 7 business days
- 2eSewa — 1 to 2 business days
- 3Khalti — 1 to 2 business days
- 4Bank transfer — 3 to 5 business days
Partial refunds
If you cancel between 24 and 48 hours before pick-up, 75% of the rental amount is refunded. The remaining 25% is retained as a late-cancellation fee. Security deposits are refunded separately and only after vehicle inspection at drop-off.
Still need help?
Our support team usually responds within 4 hours.